Terms of Service

Part A — Website terms · 1. Who we are and what these terms cover

The website at venuebooker.co (the “Website”) is operated by VENUEBOOKER SOLUTIONS LTD, registered in Northern Ireland, Company No. NI737741, registered office 1 Glebecoole Drive, Newtownabbey, Northern Ireland, BT36 6HZ (“we”, “us”). By using the Website you accept these Part A terms. If you do not accept them, please do not use the Website.

2. Intellectual property

The Website and its content — text, design, logos, the VenueBooker mark and wordmark, graphics and code — are owned by or licensed to us and protected by intellectual property laws. You may view, download and print pages for your own internal or personal use. You may not reproduce, modify, distribute or commercially exploit Website content without our prior written consent, except as permitted by law.

3. Acceptable use

You agree not to: misuse the Website by introducing malware or attempting unauthorised access to it or its infrastructure; scrape or harvest data from it at scale; use it to send spam; impersonate us or anyone else; or use it in breach of applicable law. We may block access to protect the Website or other users.

4. Content disclaimers

The Website describes a product that is in development. Roadmap items, planned features, planned tiers and launch timings are statements of current intention, not commitments, and may change. Website content is provided for general information only and is not advice. While we try to keep content accurate and current, we make no warranty that it is complete, accurate or up to date, and the Website is provided “as is” to the extent permitted by law.

5. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of Northern Ireland.

Subject to the paragraph above: we are not liable for loss of profits, business, goodwill or data arising from use of the free Website; and our total liability to you in connection with the Website is limited to £100. If you are a consumer, these limits do not affect your statutory rights.

6. General

Severability: if any provision of these terms is found invalid or unenforceable, that provision is severed and the remainder continues in full force. No waiver: a failure to enforce a provision is not a waiver of it. Entire terms: Part A, together with the Privacy Policy and Cookie Policy, is the whole agreement about Website use. Changes: we may update these terms; the effective date above will change and continued use after a change constitutes acceptance of the updated terms.

Part B — App terms (EULA) · 7. Scope

Part B applies to the VenueBooker mobile applications published by VENUEBOOKER SOLUTIONS LTD on the Apple App Store and Google Play (the “Apps”), once released, and to the associated service. Part B forms an agreement between you and us — not between you and Apple or Google. Where you use the Apps on behalf of a venue organisation, you confirm you are authorised to bind that organisation.

8. Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Apps on devices you own or control, solely to use the VenueBooker service in accordance with these terms and, where applicable, the usage rules of the Apple App Store or Google Play. You may not copy (except as expressly permitted), modify, reverse engineer (except as permitted by law), sell, rent, sublicense or redistribute the Apps.

9. Accounts

You need an account to use the Apps. Keep your credentials confidential and tell us promptly at bookings@venuebooker.co if you suspect unauthorised use. You are responsible for activity under your account unless it results from our failure. You can delete your account at any time — see our account deletion instructions.

10. Your content

Your content stays yours. Booking records, hirer details, notes, attachments and other content you or your team enter remain your (or your venue’s) property. You grant us only the limited licence needed to host, process, transmit, back up and display that content in order to provide the service. You are responsible for having the right to enter the content you enter — including hirers’ personal data — and for its accuracy. We may remove content that is unlawful or breaches these terms.

11. Subscriptions & billing

Paid plans purchased through the Apps are billed by Apple (App Store) or Google (Google Play), not by us directly. Store subscriptions auto-renew at the end of each billing period unless cancelled. Prices are shown in the store before purchase; the store may also apply local taxes. Founding-member and early-access pricing terms are honoured as described at the time you join.

12. Cancellation & refunds

Cancelling: manage or cancel store subscriptions in your device’s store settings (App Store: Settings → your name → Subscriptions; Google Play: Play Store → Profile → Payments & subscriptions). Cancel at least 24 hours before renewal to avoid being charged for the next period; access continues to the end of the paid period.

Store refunds: refunds for store purchases are handled under Apple’s or Google’s refund policies through the relevant store.

UK 14-day cooling-off: if you are a UK consumer you normally have 14 days to cancel a digital-content or digital-service purchase and receive a refund. For digital content, where you request immediate supply and acknowledge that you thereby lose the cooling-off right once supply begins, that waiver applies as permitted by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For ongoing digital services cancelled within 14 days, any refund may be reduced proportionately for the service already supplied. Nothing here limits your rights under the Consumer Rights Act 2015 where digital content is faulty.

13. Acceptable use of the Apps

You must not use the Apps or service to break the law, to infringe others’ rights, to send spam, to upload malware, to attempt unauthorised access to the service or other users’ data, or to resell the service without our written agreement. Usage must remain fair and consistent with your plan.

14. Termination

You may stop using the Apps and delete your account at any time. We may suspend or terminate your access if you materially breach these terms (with notice and an opportunity to remedy where reasonable), if required by law, or if we discontinue the service — in which case we will give reasonable notice and a means to export your content. Sections that by their nature should survive (including 10, and 16) survive termination.

15. Apple-specific terms

For the iOS App: these terms are between you and VENUEBOOKER SOLUTIONS LTD only, not Apple. Apple has no obligation to provide maintenance or support for the App. In the event the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law Apple has no other warranty obligation. Apple is not responsible for addressing claims relating to the App, including product liability, regulatory compliance or consumer protection claims, or third-party IP claims. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government prohibited-party list. Apple and its subsidiaries are third-party beneficiaries of Part B and may enforce it against you.

16. Governing law & courts

These terms are governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction over disputes arising from them. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts, and you retain the benefit of any mandatory consumer protections of the law of the place where you live.

17. Contact

Questions about these terms: bookings@venuebooker.co, or write to VENUEBOOKER SOLUTIONS LTD, 1 Glebecoole Drive, Newtownabbey, Northern Ireland, BT36 6HZ.