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venuebooker
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Support

Here to help, within one business day.

Support for venuebooker.co, your VenueBooker account and the VenueBooker operator apps for iOS and Android. Every message gets a human reply within one business day.

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01 — Contact

One address for everything

Questions, demos, billing, privacy requests, bug reports — one inbox, read by the people who make the software. We reply within one business day.

bookings@venuebooker.co
FAQ

Frequently asked questions

How do I see VenueBooker in action?

Ask for a demo at bookings@venuebooker.co with your venue name and roughly how many bookable spaces you run. We put your own spaces and rates on screen rather than a tidy example of ours.

What does an account include?

The booking calendar, online deposits and payments, block and recurring hires, function sheets, hirer reminders and utilisation reporting. What each tier carries is set out on the pricing page.

How do I stop your emails?

Reply “remove me” to anything we send, or write to bookings@venuebooker.co asking to come off. Your details are deleted within 30 days, and we keep only the minimal entry that stops a later import putting you back.

Is VenueBooker the same as “The Venue Booker”?

No. “The Venue Booker” is an unrelated UK consumer venue-finding service. VenueBooker (venuebooker.co) is operator-side software from VENUEBOOKER SOLUTIONS LTD that helps venue owners run their own bookings. If you were looking for help hiring a venue, we’re probably not the site you want.

What does it run on?

Any current browser on a desktop, a tablet or a phone — a caretaker can read tonight’s function sheet at the door without installing anything. The VenueBooker operator app for iOS and Android signs in with the same account and shows the same calendar.

How is my data handled?

Plainly: we don’t sell data, don’t use advertising SDKs, don’t track you across other apps and don’t collect precise location. Full details, including retention periods and your UK GDPR rights, are in our Privacy Policy.

How do I report a bug or a security issue?

Email bookings@venuebooker.co with the subject “Bug report” or “Security”. Security reports are prioritised and acknowledged within one business day; please don’t publish details before we’ve had a chance to fix the issue.

Closing an account — what happens?

Two routes, both written out in the closing an account panel further down this page: a switch inside the app, or a single email to us. Either way we finish the job inside 30 days.

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02 — Account & data deletion

How to delete your VenueBooker account and data

You can request deletion of your VenueBooker account and associated personal data at any time, whether you wrote to us from these pages or created an account in the VenueBooker app.

Option 1 — In the app

  1. Open the VenueBooker app and sign in.
  2. Go to Settings → Account → Delete account.
  3. Confirm the deletion. Your account is deactivated immediately and deletion completes within 30 days.

Option 2 — By email

  1. Write to bookings@venuebooker.co, putting “Account deletion request” in the subject line. Send it from whichever address your account or your correspondence with us sits under.
  2. We’ll confirm receipt within one business day and may verify you control the address.
  3. Your account and personal data are deleted within 30 days of the verified request.
What’s deleted: your account details, profile, notification tokens and personal data we hold about you. A minimal record — invoice data, for instance — stays only where the law obliges us to keep it; section 13 of our Privacy Policy gives the periods in full.
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Still stuck?

A human reads every email

No ticket numbers, no chatbots. Write to us and someone who builds VenueBooker will reply within one business day.

Email support

bookings@venuebooker.co