Here to help, within one business day.
Support for the VenueBooker website, early-access programme and the forthcoming VenueBooker operator apps for iOS and Android. Every message gets a human reply within one business day.
One address for everything
Email us
Questions, early access, billing, privacy requests, bug reports — one inbox, read by the founding team. We reply within one business day.
Postal address: VENUEBOOKER SOLUTIONS LTD, 1 Glebecoole Drive, Newtownabbey, Northern Ireland, BT36 6HZ.
Frequently asked questions
When does VenueBooker launch?
We’re in private beta, with early access planned for Q4 2026 and the mobile operator apps planned for 2027. Waitlist members are invited in order and told first if dates move.
What does early access include?
The booking calendar, online deposits and payments, function sheets and basic reporting, plus founding-member pricing locked in for launch and a direct line to the team building the product.
How do I join or leave the waitlist?
Join: email bookings@venuebooker.co with your venue name. Leave: reply “remove me” to any of our emails, or send a new email asking to be removed — we delete your details within 30 days.
Is VenueBooker the same as “The Venue Booker”?
No. “The Venue Booker” is an unrelated UK consumer venue-finding service. VenueBooker (venuebooker.co) is operator-side software from VENUEBOOKER SOLUTIONS LTD that helps venue owners run their own bookings. If you were looking for help hiring a venue, we’re probably not the site you want.
Which platforms will the apps support?
VenueBooker will launch as a web app first, followed by the VenueBooker operator app for iOS (App Store) and Android (Google Play). This page is the official support URL for those apps.
How is my data handled?
Plainly: we don’t sell data, don’t use advertising SDKs, don’t track you across other apps and don’t collect precise location. Full details, including retention periods and your UK GDPR rights, are in our Privacy Policy.
How do I report a bug or a security issue?
Email bookings@venuebooker.co with the subject “Bug report” or “Security”. Security reports are prioritised and acknowledged within one business day; please don’t publish details before we’ve had a chance to fix the issue.
How do I delete my account and data?
See the step-by-step instructions in the account deletion section below — in short: in-app once the apps ship, or one email today. Deletion completes within 30 days.
How to delete your VenueBooker account and data
You can request deletion of your VenueBooker account and associated personal data at any time, whether you signed up on the website waitlist or (once the apps launch) created an account in the VenueBooker app.
Option 1 — In the app (once the apps ship)
- Open the VenueBooker app and sign in.
- Go to Settings → Account → Delete account.
- Confirm the deletion. Your account is deactivated immediately and deletion completes within 30 days.
Option 2 — By email (available now)
- Email bookings@venuebooker.co with the subject line “Account deletion request”, from the email address linked to your account or waitlist entry.
- We’ll confirm receipt within one business day and may verify you control the address.
- Your account and personal data are deleted within 30 days of the verified request.
A human reads every email
No ticket numbers, no chatbots. Write to us and someone who builds VenueBooker will reply within one business day.
bookings@venuebooker.co